One Legal offers several ways to get in touch, depending on the type of help you need. For questions about active or completed physical orders, using the built-in Messaging feature is the fastest and most effective option. For general questions, billing issues, or account support, phone, email, and our contact form are always available.
Best Option for Physical Orders: Message Us from the Order Details Page
For Service of Process, Physical Court Filing, Sheriff Delivery, and Courtesy Copy orders, the best way to contact One Legal is directly from the Order Details page using the Messaging feature.
Why this works best:
- Your message goes directly to the team handling that specific order
- All communication is logged on the order, creating a clear audit trail
- The team can see the order details, documents, and status in context
- Responses are typically faster and more accurate than general inquiries
How to use it:
- Open the order in your One Legal account
- Scroll to the Messages section on the Order Details page
- Click Send Message and enter your question or update
This method is strongly recommended for anything related to timing, instructions, documents, completion status, or follow-up on a physical order.
Call One Legal
For immediate assistance or general support, you can call our team:
📞 Phone: (800) 938-8815
🕘 Hours: Monday to Friday, 8:00 AM – 6:00 PM Pacific Time
Phone support is ideal for:
- Account or billing questions
- General product or service inquiries
- Urgent issues not tied to a specific physical order
Email or Contact Form
You’re also welcome to reach us in writing:
Contact form: https://support.onelegal.com/contact-us
Email: You may email One Legal directly at support@onelegal.com (responses are handled by our support team during business hours)
These options are well suited for:
- Non-urgent questions
- Feedback or general requests
- Topics not associated with a specific order.