One Legal is committed to digital accessibility for all users, including individuals with disabilities. Our objective is to ensure that our e-Filing and eService sections comply with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA success criteria success criteria. Given the evolving nature of technology and standards, our team diligently works to adapt and enhance our application’s accessibility.

If you have a disability that prevents, or makes it difficult, for you to e-File or e-Serve using One Legal, we have outlined an approach so that you can receive assistance from our team.

If you have a disability that prevents, or makes it difficult, for you to e-File or e-Serve using One Legal, we have outlined an approach so that you can receive assistance from our team.

1. Reach out to our unified Client Support team or by sending an email to accessibility@onelegal.com
2. In your message kindly specify the following:

• In your emails subject line please enter ADA Request.
• Kindly explain the specific type of accommodation or assistance you are seeking to receive.
• Your One Legal account client number.
• Good contact information to reach you.

Once we receive your message, a member of our team will review your accommodation request, if necessary, contact you to discuss the next steps. If we need to contact you, we will do so by your preferred method. There is no additional charge for this assisted e-Filing/e-Service service. Turnaround time for responses can take up to 24hrs on weekdays. This does not include weekends or Holidays.

We are committed to providing accessible services to all our clients. However, we would like to provide clarification on our services. One Legal Platform is a Self-Serve website where the filer is solely responsible for navigating and going through the ordering process. One Legal is not a law firm and does not provide legal advice. One Legal does not provide telephone support to self-represented litigants.

Communications with One Legal for self-represented litigants, including technical support received via telephone, email, or chat, are not to be construed as legal advice. You may not rely on any such communications as legal advice or guidance in connection with the Services. We provide our support center with resources and guidance on the different services and information available on our website. The filer is responsible for preparing and uploading all court required documents and assuring the documents are formatted to courts guidance and requirements. There is no human interaction between One Legal and your documents when e-filing through our platform unless special accommodation is in place.

If you need guidance or assistance with preparing your documents or further steps on the process of your case, we recommend seeking legal aid assistance.

Find helpful information in our support center:

Support center.