One Legal’s Status page is the official place to see whether One Legal services are operating normally or experiencing issues. It provides real-time system status so you can quickly determine whether an issue you’re seeing is caused by a system outage, slow performance, or scheduled maintenance.
What You Can See on the Status Page
The status dashboard typically shows:
- Current system status (Operational, Degraded, Partial Outage, Full Outage)
- Which services are affected (including county courts that may be experiencing issues)
- Recent incidents and updates
- Scheduled maintenance notices
If a service is showing degraded performance or an outage, the status page will usually include a brief description and updates as the issue is being worked on.
Why You Should Check the Status Page
When you’re experiencing trouble with One Legal — such as:
- Errors when placing an order
- Problems submitting an eFiling
- Delays in processing
- Features not loading
Checking the Status page helps you determine whether the problem is:
- Widespread and being worked on, or
- Likely specific to your connection, browser, or account
Knowing this can help you decide whether to wait for a fix or troubleshoot locally (e.g., refreshing the page, trying a different browser, or checking your network).
When to Check the Status Page
- Before submitting a support request
- When you see errors in the application
- If orders “hang” or don’t complete normally
- When multiple users in your firm are having similar issues
Checking the status page often provides faster clarity than waiting for support responses.
If the Status Page Shows Everything Is Normal
If the status page indicates all systems are operational but you’re still having trouble:
- Try refreshing your browser or clearing cache
- Check your internet connection
- Try a different browser
- Contact One Legal Support with details of the issue
Support is available via email and phone if you need further assistance.