Once you place an eServe order, each recipient you selected is immediately served. On the Order Details screen, you can find an activity log for each recipient – including eCopy recipients. This log tracks what each recipient does with the served documents through three different stages.
- Notification Sent: The eServe was received by the intended recipient.
- Retrieved: The recipient has opened the email notification and clicked the link inside, which opens a page where they can download all eServed documents.
- Viewed: The recipient has viewed all eServed documents.
You may also see a status of Partially Viewed. This occurs when multiple documents were eServed and the recipient has viewed some, but not all, of the eServed documents.